Cookie Policy

1. Introduction

This Cookie Policy explains how Softblue Nigeria Limited ("we," "us," or "our") uses cookies and similar technologies when you visit our website and use our dropshipping platform.

By using our platform, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

We also use similar technologies such as web beacons, pixels, and local storage to collect information about your usage patterns.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our platform to function properly and cannot be disabled:

• Authentication and login sessions
• Security and fraud prevention
• Load balancing and performance
• Shopping cart and order processing
• Form submissions and user preferences

3.2 Performance Cookies

These cookies help us understand how visitors use our platform:

• Page views and navigation patterns
• Time spent on pages
• Error tracking and debugging
• Platform performance monitoring

3.3 Functional Cookies

These cookies enhance your experience by remembering your choices:

• Language and region preferences
• Display settings and themes
• Recently viewed products
• User interface preferences

3.4 Marketing Cookies

These cookies are used to deliver relevant advertisements:

• Personalized product recommendations
• Retargeting and remarketing
• Social media integration
• Email marketing optimization

4. Third-Party Cookies

We use third-party services that may set their own cookies:

• Analytics: Google Analytics, Mixpanel
• Payment Processing: Paystack, Flutterwave
• Social Media: Facebook, Instagram, Twitter
• Customer Support: Intercom, Zendesk
• Marketing: Google Ads, Facebook Ads

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookie expiration preferences

5.2 Our Cookie Preference Center

You can manage your cookie preferences through our platform:

5.3 Opt-Out Links

You can opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-out
• Facebook: Facebook Ad Preferences
• Google Ads: Google Ad Settings

6. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
• Authentication Cookies: Typically 30 days
• Analytics Cookies: Up to 2 years
• Marketing Cookies: Up to 1 year

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• You may need to log in repeatedly
• Your preferences may not be saved
• Some features may not work properly
• You may see less relevant content
• Performance may be slower

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a notice on our platform

Your continued use of our platform after any changes constitutes acceptance of the updated Cookie Policy.

9. Contact Information

If you have any questions about this Cookie Policy, please contact us: