Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy outlines the terms and conditions for shipping and delivery services on the Retailyft platform. As a dropshipping platform, we work with multiple suppliers and logistics partners to ensure reliable delivery to your customers.

This policy applies to all orders placed through our platform and covers delivery timeframes, shipping costs, tracking, and related services.

2. Delivery Areas

2.1 Domestic Delivery

We deliver to all major cities and towns in Nigeria:

• Lagos, Abuja, Kano, Ibadan, Port Harcourt
• All state capitals and major urban areas
• Most towns with population above 50,000
• Industrial and commercial areas

2.2 Remote Areas

For remote or rural areas:

• Delivery may take longer (7-14 business days)
• Additional shipping fees may apply
• Some items may not be available for delivery
• Contact us to confirm delivery availability

2.3 International Delivery

International delivery is available to select countries:

• West African countries (Ghana, Benin, Togo)
• East African countries (Kenya, Uganda, Tanzania)
• South African countries (South Africa, Botswana)
• Customs duties and taxes apply

3. Delivery Timeframes

3.1 Standard Delivery

Standard delivery timeframes:

• Lagos: 1-2 business days
• Major Cities: 2-3 business days
• Other Cities: 3-5 business days
• Remote Areas: 5-10 business days

3.2 Express Delivery

Express delivery options:

• Same Day: Lagos only (orders before 12 PM)
• Next Day: Major cities
• 2-Day Express: All delivery areas

3.3 Processing Time

Order processing timeframes:

• In Stock Items: 1-2 business days
• Special Orders: 3-5 business days
• Custom Items: 7-14 business days
• Bulk Orders: 5-10 business days

4. Shipping Costs

4.1 Standard Shipping Rates

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination
• Shipping method selected
• Order value and quantity

4.2 Free Shipping

Free shipping is available for:

• Orders above ₦50,000 (standard delivery)
• Select product categories
• VIP retailer accounts
• Promotional periods

4.3 Express Shipping Rates

Express shipping costs:

• Same Day: ₦2,000 - ₦5,000
• Next Day: ₦1,500 - ₦3,000
• 2-Day Express: ₦1,000 - ₦2,500

5. Order Tracking

5.1 Tracking Information

You can track your orders through:

• Your retailer dashboard
• Email notifications with tracking links
• SMS updates (if opted in)
• Direct tracking on courier websites

5.2 Tracking Updates

You will receive updates at key stages:

• Order confirmed and processing
• Package picked up from supplier
• In transit to destination
• Out for delivery
• Delivered successfully

5.3 Delivery Confirmation

Delivery confirmation includes:

• Delivery time and date
• Recipient name (if different from order)
• Delivery address confirmation
• Package condition upon delivery

6. Delivery Attempts

6.1 Delivery Attempts

Our courier partners will attempt delivery:

• Up to 3 times for standard delivery
• Up to 2 times for express delivery
• During business hours (8 AM - 6 PM)
• With advance notice when possible

6.2 Failed Delivery

If delivery fails after all attempts:

• Package returned to nearest depot
• Customer contacted for alternative arrangements
• Additional delivery fees may apply
• Package held for 7 days before return to sender

6.3 Alternative Delivery Options

Alternative delivery arrangements:

• Delivery to alternative address
• Pickup from courier depot
• Delivery to workplace
• Delivery to neighbor (with consent)

7. Special Handling

7.1 Fragile Items

Fragile items receive special handling:

• Extra protective packaging
• Fragile item labeling
• Careful handling during transit
• Signature required upon delivery

7.2 High-Value Items

High-value items (above ₦100,000):

• Insurance coverage included
• Signature required upon delivery
• ID verification may be required
• Special security handling

7.3 Restricted Items

Some items have shipping restrictions:

• Hazardous materials
• Perishable goods
• Liquid products
• Items requiring special permits

8. Delivery Issues

8.1 Delayed Delivery

If delivery is delayed:

• We will notify you of the delay
• Updated delivery timeframe provided
• Compensation may be offered for significant delays
• Alternative arrangements can be made

8.2 Damaged Packages

If package arrives damaged:

• Report immediately to customer support
• Take photos of damage and packaging
• Do not accept delivery if severely damaged
• We will arrange replacement or refund

8.3 Lost Packages

If package is lost in transit:

• Investigation initiated within 24 hours
• Full refund or replacement provided
• Insurance claims processed
• Preventive measures implemented

9. International Shipping

9.1 Customs and Duties

International orders are subject to:

• Customs duties and taxes
• Import restrictions and regulations
• Documentation requirements
• Longer delivery timeframes

9.2 International Delivery Times

International delivery timeframes:

• West Africa: 5-10 business days
• East Africa: 7-14 business days
• South Africa: 10-21 business days
• Other Countries: 14-30 business days

10. Contact Information

For shipping and delivery inquiries, please contact us:

11. Policy Updates

We may update this Shipping and Delivery Policy from time to time. Changes will be posted on our website and will apply to orders placed after the effective date of the changes.

For orders placed before policy changes, the policy in effect at the time of purchase will apply.