Reseller Terms of Use

1. Introduction

These Reseller Terms of Use ("Reseller Terms") are additional terms that apply specifically to retailers, e-commerce businesses, and resellers ("Resellers") using the Retailyft platform. These terms supplement our General Terms of Use.

By registering as a retailer on our platform, you agree to be bound by both these Reseller Terms and our General Terms of Use.

2. Reseller Eligibility and Verification

2.1 Eligibility Requirements

To become a retailer on Retailyft, you must meet the following requirements:

• Be at least 18 years of age
• Have a valid bank account for payments
• Demonstrate ability to serve end customers
• Provide valid identification documents
• Have a working email address and phone number

2.2 Verification Process

We will verify your credentials through:

• Identity verification (government-issued ID)
• Bank account verification
• Email and phone number verification
• Address verification (for shipping purposes)

Note: Business registration documents (CAC, TIN) are only required for:

• High-volume retailers (transactions above ₦1,000,000 monthly)
• Resellers requesting business features (invoicing, tax reporting)
• Resellers operating as registered business entities

3. Platform Services and Features

3.1 Available Services

As a retailer, you have access to:

• Product sourcing from verified suppliers
• Order management and tracking systems
• Payment processing and collection
• Logistics and fulfillment services
• Business analytics and reporting tools
• Customer relationship management features
• Marketing and promotional tools

3.2 Service Levels

We offer different service levels based on your business needs:

• Basic: Essential dropshipping services
• Professional: Advanced features and priority support
• Enterprise: Custom solutions and dedicated support

4. Order Management and Processing

4.1 Order Placement

When placing orders through our platform, you agree to:

• Provide accurate customer information
• Verify product availability before confirming orders
• Ensure sufficient funds for order payment
• Comply with minimum order requirements

4.2 Order Fulfillment

We will handle order fulfillment on your behalf, including:

• Processing orders with suppliers
• Managing inventory and stock levels
• Coordinating shipping and delivery
• Providing order tracking information
• Handling returns and exchanges

5. Payment Terms and Processing

5.1 Payment Collection

We provide payment processing services for your customers:

• Multiple payment methods (cards, bank transfer, mobile money)
• Secure payment processing and fraud protection
• Automated invoicing and receipts
• Payment reconciliation and reporting
• Small processing fee (₦300 minimum per transaction)

5.2 Payment Settlement

Payment settlement terms:

• Net 7 settlement for verified retailers
• Automatic settlement upon order completion
• Transparent fee structure and reporting
• Dispute resolution process for payment issues

6. Customer Service and Support

6.1 Customer Support

We provide customer support services including:

• Order tracking and status updates
• Product information and specifications
• Returns and exchange processing
• Technical support for platform issues

6.2 Your Responsibilities

As a retailer, you are responsible for:

• Providing accurate product information to customers
• Setting appropriate pricing and margins
• Managing customer relationships and communication
• Handling customer complaints and disputes

7. Pricing and Profit Margins

7.1 Pricing Control

You have full control over your retail pricing:

• Set your own retail prices for products
• Apply discounts and promotions as needed
• Adjust pricing based on market conditions
• Maintain competitive pricing strategies

7.2 Profit Margins

You can earn profit through:

• Markup on wholesale prices
• Volume discounts from suppliers
• Efficient inventory management
• Strategic pricing and promotions

8. Performance Standards and Metrics

8.1 Key Performance Indicators

We monitor retailer performance based on:

• Order volume and growth
• Customer satisfaction ratings
• Payment processing compliance
• Platform usage and engagement
• Business growth and expansion

8.2 Performance Benefits

High-performing retailers receive:

• Priority access to new products
• Better pricing and terms
• Enhanced support and resources
• Marketing and promotion opportunities

9. Business Analytics and Reporting

9.1 Analytics Dashboard

Access comprehensive business analytics including:

• Sales performance and trends
• Product performance analysis
• Customer behavior insights
• Inventory and stock management
• Financial reporting and reconciliation

9.2 Data Ownership

You retain ownership of your business data and customer information. We provide tools to export and manage your data as needed.

10. Marketing and Promotion

10.1 Marketing Tools

Access marketing tools and features:

• Product catalog management
• Promotional campaigns and discounts
• Social media integration
• Email marketing tools
• SEO optimization features

10.2 Brand Guidelines

When using our platform for marketing, you must:

• Comply with our brand guidelines
• Use accurate product information
• Avoid misleading or false advertising
• Respect intellectual property rights

11. Compliance and Legal Requirements

11.1 Business Compliance

You must comply with all applicable laws and regulations:

• Consumer protection laws
• Tax and customs regulations
• Data protection and privacy laws
• Advertising and marketing regulations
• E-commerce and online business laws

11.2 Tax Obligations

Your tax obligations depend on your business structure:

For Individual Dropshippers:

• Personal income tax on profits
• Maintaining records of income and expenses
• Filing personal tax returns as required by law

For Registered Businesses:

• Corporate tax obligations
• VAT registration and compliance (if applicable)
• Business tax returns and reporting
• Employee tax obligations (if applicable)

12. Termination of Reseller Agreement

12.1 Termination by Retailyft

We may terminate your retailer account for:

• Violation of these terms or our policies
• Fraudulent or illegal activities
• Non-payment of fees or charges
• Poor customer service or satisfaction

12.2 Termination by Reseller

You may terminate your retailer account with 30 days written notice. You must fulfill all pending orders and settle all outstanding payments before termination.

13. Contact Information

For retailer-related inquiries, please contact us: