Refund and Return Policy

1. Introduction

This Refund and Return Policy explains the terms and conditions for returns, exchanges, and refunds on the Retailyft platform. As a dropshipping platform, we work with suppliers to ensure the best possible experience for our retailers and their customers.

This policy applies to all orders placed through our platform and is subject to the terms of our suppliers and applicable consumer protection laws.

2. Return Eligibility

2.1 Eligible Returns

Items may be returned within 30 days of delivery for the following reasons:

• Defective or damaged products
• Wrong items received
• Items not as described
• Quality issues not disclosed
• Missing parts or accessories

2.2 Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Perishable goods (food, beverages)
• Intimate or sanitary products
• Digital products and software
• Items damaged by customer misuse
• Items returned after 30 days

3. Return Process

3.1 Initiating a Return

To initiate a return, follow these steps:

1. Log into your retailer account
2. Go to "Order History" and select the order
3. Click "Request Return" and provide reason
4. Upload photos of the item (if applicable)
5. Submit your return request

3.2 Return Authorization

After submitting your request:

• We will review your request within 24-48 hours
• You will receive a Return Authorization (RA) number
• Return instructions will be provided
• You will be notified of the return decision

3.3 Packaging and Shipping

When returning items:

• Use original packaging when possible
• Include all original accessories and documentation
• Pack items securely to prevent damage
• Include the RA number on the package
• Use a trackable shipping method

4. Refund Process

4.1 Refund Timeline

Refunds are processed as follows:

• Return Received: 1-3 business days for inspection
• Refund Processing: 3-5 business days after approval
• Bank Processing: 3-10 business days (depending on bank)

4.2 Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit cards
• Bank transfers
• Mobile money payments
• Digital wallets

4.3 Partial Refunds

Partial refunds may be issued in the following cases:

• Items returned in used or damaged condition
• Missing accessories or documentation
• Customer-initiated damage
• Restocking fees (if applicable)

5. Exchange Policy

5.1 Product Exchanges

We offer exchanges for the following reasons:

• Wrong size or color
• Defective items
• Items not as described
• Customer preference (subject to availability)

5.2 Exchange Process

To request an exchange:

1. Follow the same process as returns
2. Specify "Exchange" as the reason
3. Indicate the desired replacement item
4. Pay any price difference (if applicable)
5. Return the original item

5.3 Exchange Limitations

Exchanges are subject to:

• Product availability
• Price differences
• Supplier approval
• Same 30-day timeframe as returns

6. Shipping Costs and Fees

6.1 Return Shipping

Return shipping costs are handled as follows:

• Our Error: We cover return shipping costs
• Defective Items: We cover return shipping costs
• Customer Error: Customer pays return shipping
• Change of Mind: Customer pays return shipping

6.2 Restocking Fees

Restocking fees may apply in certain cases:

• Custom or personalized items: 15%
• Electronics (opened): 10%
• Large items: 5%
• Bulk orders: 5%

7. Damaged or Defective Items

7.1 Immediate Reporting

If you receive damaged or defective items:

• Report within 48 hours of delivery
• Take photos of the damage
• Do not use or install the item
• Keep all packaging materials
• Contact customer support immediately

7.2 Resolution Options

We will work with you to resolve the issue:

• Full refund including shipping
• Replacement item (if available)
• Partial refund for minor damage
• Repair service (if applicable)

8. International Returns

For international orders, additional considerations apply:

• Customs duties and taxes are non-refundable
• Return shipping costs are higher
• Processing time may be longer
• Some items may be restricted for return
• Documentation requirements may vary

9. Contact Information

For return and refund inquiries, please contact us:

10. Policy Updates

We may update this Refund and Return Policy from time to time. Changes will be posted on our website and will apply to orders placed after the effective date of the changes.

For orders placed before policy changes, the policy in effect at the time of purchase will apply.